Refund and Returns Policy

Changed your mind?

You may cancel your order within 7 days of receiving it, as allowed by the Electronic Communications and Transactions Act. The wine must be unopened, with seals and labels intact. Let us know by email, then return it to the farm or ask us to arrange collection. The cost of returning the wine is for your account, and we refund the price of the wine within 30 days.

Faulty wine

If a bottle is faulty, for example corked or spoilt, let us know within [6 months] of delivery, as the Consumer Protection Act allows. Keep the bottle with the remaining wine and its cork, and we will replace it or refund you.

Opened wine

Opened wine that is not faulty cannot be returned.

Cancelling before dispatch

Email us as soon as possible. If your order has not left the farm yet, we cancel it and refund the full amount, including the delivery fee.

Refunds are paid back to the card or account you paid with.